Welcome to (“”, “jchemist”, “Website”, “Pharmacy”, “us” or “we”). This Website/App is operated by jchemist.

www. jchemist .com and a mobile application under jchemist (collectively referred to as the “Website”) where you can place orders to purchase the products and services offered by us to the users of the website (“User” or “Users” or “you” or “your”)

General Overview

We surely provide the best customer experience from placing the order aiming there fewer chances are for return. 

While using our website, you can expect a good experience to return the product and cancel the service you have ordered with us.

For more details, you can read our terms and conditions at the following link:

Any return or refund/exchange/replacement and cancellation of products or services by you are subject to the terms and conditions.


A-  You are agreeing to use our website to place a request for the purchase of goods. 

B-  You agree to be bound by our terms without transformation. If you do not agree to the terms of this policy, you are advised not to use our services. 

C-  Please note – the terms of the policy may get changed at any time for a refund, or cancellation and return.  

D- Every time you purchase from us anything, you may go through all the terms and conditions.

E- We reserve the right to refuse or reject any merchandise that does not meet the conditions of return, refund, and cancellation.  


Please read the conditions applicable in case of returns, refunds, and cancellation of a Product.


We do our best ensuring to deliver the exact products you ordered. 

However, should you receive the following products:

Incomplete order, Expired product, Damaged product, Incorrect product, Death of a patient, 

please notify jchemist within 7 working days of receiving the products. After 7 days we will not accept a return request,

Any wrong ordering of product doesn’t qualify for a return, 

Users cannot return non-refundable products,

Please check if products fall under the returnable non-returnable,

Partially consumed products do not qualify for a return, 

Fully unopened packets or products can be returned. 

Products that are not suitable for return/exchange/replacement due to health protection or hygiene reasons were unsealed after delivery.

In various circumstances company has the right to accept or reject the product return, replacement, refund, and cancellation. 

Return and replacements policy exceptions are applied.


We do our best to ensure that you are fully satisfied with our service &  products. And we are happy to help you with the refund for the following terms.

you received a defective item, 

the item is lost or damaged during transit.

the product that has crossed the expiry date

Note – mode of refund may vary depending on circumstances. 

However, to refund a product internationally has a lot of hassle and money consuming, in spite of that we recommend going for the replacement in this condition.

By credit/debit card or bank transfer, or via the app, or wallet, pay-pal etc, and other modes of payments, please allow 7-10 business days for the credit to appear in your account. 

The bank’s policy delays the refund timing, and we are sorry for that

To request a refund, please drop us an email at with the order number, including the reason for a refund.


You may cancel the order before it is out for delivery by contacting us through email or call and chat.
Orders once shipped cannot be canceled. 

There may be certain orders that jchemist are unable to fulfill. Some situations that may result in your order being canceled include

Non-available products 

Extra quantities ordered by you 

Inaccuracies or errors in pricing

Bulk orders

Numerous orders were placed for the same product at the same address;

Invalid address given in order details;

Any malpractice used to place the order.

No cancellation charges shall be waived for the cancellation of an order in accordance with the terms of this policy.

User Complaints

If you have any queries, please email us at  

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